Effective date: 5 May 2026
These Terms of Service (the "Terms") form a binding agreement between Spaciora Technologies Pvt. Ltd. ("Spaciora", "we", "us", or "our") and the entity or individual that subscribes to or uses our Service (the "Customer", "you", or "your"). By creating an account, signing an order form, or using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation.
1. Acceptance and definitions
- "Service" means the integrated workplace management software-as-a-service product made available by Spaciora through https://spaciora.app, related applications, APIs, and Documentation.
- "Subscription" means the right to access and use the Service for a defined term.
- "Order Form" means a written or online ordering document that references these Terms and identifies the Subscription, fees, and term.
- "Customer Data" means data that you, your authorised users, or anyone acting on your behalf submits to or generates within the Service.
- "Authorised User" means an individual you authorise to access the Service under your account.
- "Confidential Information" means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential.
2. The Service
Spaciora makes the Service available to you on a subscription basis. We aim for monthly availability of 99.9% for the production environment of the Service, measured on a calendar-month basis and excluding scheduled maintenance and force majeure events. We perform scheduled maintenance during published maintenance windows outside Indian business hours and announce them in advance.
We may modify or discontinue features of the Service. If we discontinue a material feature that you actively use, we will use commercially reasonable efforts to provide at least 90 days' notice and, where reasonable, a substitute capability.
3. Subscription and payment
Fees for the Subscription are set out in your Order Form or in our published pricing. The primary billing currency is Indian Rupees (INR), and we offer billing in selected additional currencies for international customers.
For Customers in India, applicable Goods and Services Tax (GST) at the prevailing rate, currently 18%, is added to invoices. Fees are billed in advance on a monthly or annual basis. Online plans are charged automatically to your stored payment method. Enterprise customers may be invoiced with payment terms of net 30 days unless otherwise agreed. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
Online payments are processed through Razorpay or another payment processor we designate. By submitting payment information, you authorise the processor to charge the amounts due.
If you cancel a paid Subscription before the end of a paid term, fees already paid are non-refundable, except where required by law or expressly agreed in writing.
4. Free trial
We may offer a free trial of the Service of up to 14 days. Free trials of the Starter plan do not require a credit card. At the end of the trial, your account will not automatically convert to a paid Subscription unless you provide explicit consent to do so.
5. Customer Data and roles
As between you and Spaciora, you own all Customer Data. You grant Spaciora a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as necessary to provide and support the Service.
For personal data within Customer Data, you act as the Data Fiduciary or Controller and Spaciora acts as a Data Processor. The terms of our Data Processing Agreement, available at /dpa, are incorporated into these Terms by reference.
You are responsible for the accuracy, quality, and lawfulness of Customer Data and for the conduct of your Authorised Users.
6. Acceptable use
You agree not to, and not to permit anyone using the Service through your account to:
- scrape, harvest, or systematically extract data from the Service except through authorised APIs;
- circumvent rate limits, usage caps, or other technical restrictions;
- conduct security testing, vulnerability scans, or penetration tests against the Service without our prior written permission;
- impersonate any person or misrepresent your affiliation with any person or entity;
- upload or transmit malicious code, viruses, or other harmful components;
- use the Service to send unsolicited communications, infringe intellectual property rights, or violate applicable law;
- interfere with the integrity, performance, or availability of the Service; or
- use the Service to develop a competing product or to benchmark its performance for publication without our prior written consent.
7. Intellectual property
Spaciora and its licensors retain all right, title, and interest in and to the Service, the underlying software, the Documentation, and our trademarks. Subject to your compliance with these Terms, Spaciora grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your Subscription term solely for your internal business purposes.
If you provide Spaciora with feedback regarding the Service, you grant Spaciora a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that feedback into our products and services.
8. Confidentiality
Each party agrees to use the other party's Confidential Information solely for the purpose of performing under these Terms, to protect it using at least a reasonable standard of care, and to disclose it only to employees, contractors, and advisers who have a need to know and are bound by obligations of confidentiality at least as protective as those in this section. The obligations in this section continue for five years after termination or expiration of these Terms, except that obligations relating to trade secrets continue for as long as the information remains a trade secret.
9. Warranties and disclaimers
Spaciora warrants that during your Subscription term: (a) the Service will perform materially in accordance with the Documentation; (b) we will not materially decrease the security features of the Service; and (c) we will provide the Service in compliance with applicable laws.
Except as expressly set out in these Terms, the Service is provided "as is" and "as available", and Spaciora disclaims all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, or data.
Each party's aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by you to Spaciora in the 12 months preceding the event giving rise to liability.
The limitations and exclusions in this section do not apply to: (a) a party's indemnification obligations; (b) infringement of the other party's intellectual property rights; (c) damages arising from a personal data breach caused by Spaciora's gross negligence; (d) willful misconduct or fraud; or (e) liability that cannot be limited under applicable law.
11. Indemnification
Spaciora will defend you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes a third party's intellectual property rights, and will indemnify you against damages and costs finally awarded against you. You will defend Spaciora against any third-party claim arising out of (a) your or your Authorised Users' use of the Service in violation of these Terms, (b) Customer Data, including any claim that Customer Data infringes the rights of a third party, and (c) your breach of your obligations as a Data Fiduciary.
12. Termination
Either party may terminate these Terms or any Subscription for cause if the other party materially breaches these Terms and fails to cure within 30 days after receipt of written notice. You may terminate any Subscription for convenience by giving us 30 days' written notice; such termination will be effective at the end of the then-current paid term.
For 30 days after termination or expiration of your Subscription, we will make Customer Data available for export. After this period, we will delete or anonymise Customer Data within 90 days, except where retention is required by law.
13. Governing law and jurisdiction
These Terms are governed by the laws of India, without reference to conflict-of-laws principles. Subject to the dispute-resolution provisions below, the courts of Pune, Maharashtra, India have exclusive jurisdiction over any dispute arising out of these Terms.
14. Dispute resolution
The parties will first attempt to resolve any dispute through good-faith discussions between authorised representatives within 30 days of written notice. If unresolved, the parties will attempt mediation in Pune through a mutually agreed mediator. Any dispute that remains unresolved after mediation will be finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996, with seat and venue in Pune, in English, before a sole arbitrator.
15. Force majeure
Neither party will be liable for any delay or failure to perform under these Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, or failures of third-party service providers.
16. Notices
Notices to you under these Terms will be sent to the email address associated with your account or, where applicable, the address set out in your Order Form. Notices to Spaciora must be sent to legal@spaciora.app with a copy by registered post to our registered office in Pune.
17. General
These Terms, together with any Order Form, the Data Processing Agreement, our privacy policy, and any other documents incorporated by reference, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and communications. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. Neither party may assign these Terms without the other party's prior written consent, except in connection with a merger, acquisition, or sale of substantially all of its assets.